Deliveries and returns
Manufacturing times
All L'Atelier de Juncie products are custom-made and personalized. A digital mockup is always sent to you for approval before production. Lead times vary depending on the type of product and the time of year.
Urgent orders
Manufacturing time is 5 to 10 business days, plus 2 to 3 business days for delivery via UPS. For any urgent requests, please do not hesitate to write to us at contact@latelierdejuncie.com: according to our schedule, we will do our best to meet your needs.
Delivery
Orders are shipped to the address or collection point indicated when ordering, after validation of the visual.
For mainland France:
- UPS Access Point (relay point) or UPS Standard (at home)
- Colissimo or registered Colissimo, depending on the package format
✦ We will send you a confirmation email with the tracking number as soon as your order leaves our workshop.
Please note: L'Atelier de Juncie cannot be held responsible for any delays or losses attributable to the carrier. Shipments via UPS or registered Colissimo are insured, which allows for compensation in the event of loss or damage.
International delivery
Deliveries outside France are handled by UPS International.
Delivery times vary depending on the destination country.
All orders are shipped with a tracking number.
Returns
All items from L'Atelier de Juncie are personalized and made to measure, they are neither returned nor exchanged in accordance with article L. 221-28 of the Consumer Code.
Once you have approved the design, production begins. No changes can be made. Any reprint due to an error on your part (spelling, date, choice of colors, or typography) will be charged.
We invite you to carefully reread the model before validation.
If you have any questions before or after your order, please do not hesitate to contact us via the website form or at the following address: contact@latelierdejuncie.com